You receive the access details for your selected package, along with setup guidance for a compatible player. The plan duration and number of connections are shown before checkout.

Trial availability and conditions can change. Contact our support team to find out whether a trial is currently available.

Activation is often estimated at 15–60 minutes, although busy periods may take up to two hours. These are estimates rather than guaranteed delivery times. Check your email and contact support if needed.

Visit our Subscriptions page, select your package and duration, enter the required device details, and review your order before checkout.

Yes. Choose Renew when available, then provide your existing M3U username or MAG MAC address. If you cannot locate those details, contact support before ordering.

Compatible options include Smart TVs, Amazon Fire TV, Android devices, iPhone and iPad, Apple TV, Windows computers, MAG devices and BuzzTV boxes. Support depends on the player and connection type.

Open the Setup Guide, select your device or app, and follow the corresponding steps. Contact support if your device displays different options.

M3U usually connects through a playlist URL or account credentials. MAG generally uses a device MAC address with a portal URL. Choose whichever method your device supports.

Check the MAG device settings or label. Some apps have a separate virtual MAC address or app ID, so use the exact identifier requested by your setup method.

Your plan determines the number of simultaneous connections. Check the number shown on the Subscriptions page; installing on several devices does not necessarily permit streaming on all of them at once.

Look in your activation message, including your spam or junk folder. If you cannot find it, contact support with your order reference. Keep your password private.

Possible causes include network congestion, unstable Wi-Fi, device performance or a temporary stream issue. Check your connection, restart the player and try another channel first.

Compare the username, password, server address or MAC with your activation message. Remove accidental spaces and confirm that you selected the correct connection type.

Refresh the playlist or guide, then reopen your app. Some players refresh EPG data on a schedule. If the problem continues, share your app, device model and error screenshot with support.

VPNs can affect how some networks or players connect. For troubleshooting, first compare your normal connection and follow the rules and terms applicable to your service.

The Subscriptions page shows packages, durations and connection counts. Your final total is confirmed at checkout; review your selection before paying.

Whether a device can be changed depends on your access method and account status. Contact support with your order details before changing a registered device or MAC address.

An earlier FAQ referred to a seven-day money-back guarantee, but eligibility conditions were not listed there. Review the published Refund Policy and contact support to confirm whether your purchase qualifies.

Contact support promptly with your order reference and the corrected device details. Avoid placing a second order while your request is being reviewed.

Use the Assistance page or the website contact option. Include your device model, player name and a short description of the issue. Do not post passwords publicly.

Our Setup Guide contains walkthroughs for Firestick, Smarters, Apple devices, Android, BuzzTV, MAG and other compatible setups.